Privacy Policy

Last Updated: January 15, 2025

At marquintova, we understand that your personal information matters deeply to you. This privacy policy explains how we collect, use, store, and protect your data when you use our financial forecasting and budgeting services. We're committed to transparency about our practices and ensuring you have control over your information.

Information We Collect

Personal Information You Provide

When you create an account or use our services, you may provide us with personal details including your name, email address, phone number, and business information. We also collect financial data you input into our forecasting tools to help create accurate budget projections.

Account Information

Name, email, password, phone number, business details, and subscription preferences

Financial Data

Budget figures, income projections, expense categories, and historical financial information you enter

Usage Information

How you interact with our platform, features you use, and preferences you set

Technical Data

IP address, browser type, device information, and log files for security and performance

How We Use Your Information

We use your information to provide, improve, and personalize our financial forecasting services. This includes processing your financial data to generate accurate projections, sending you relevant updates about your account, and improving our platform based on usage patterns.

Providing our core budgeting and forecasting services to help you make informed financial decisions
Sending important account notifications, service updates, and educational content you've requested
Analyzing usage patterns to improve our platform's functionality and user experience
Ensuring the security of your account and preventing unauthorized access
Complying with legal obligations and responding to lawful requests from authorities

Information Sharing and Disclosure

We don't sell your personal information to third parties. We may share your data only in specific circumstances outlined below, always with appropriate safeguards to protect your privacy.

Service Providers

We work with trusted third-party service providers who help us operate our platform, such as cloud hosting services, payment processors, and email delivery services. These providers are contractually required to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information when required by Australian law, to comply with legal processes, or to protect the rights and safety of our users and the public. This includes responding to court orders, regulatory inquiries, or law enforcement requests.

Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles, you have several important rights regarding your personal information. We're committed to making it easy for you to exercise these rights.

Access and Correction

You can request access to the personal information we hold about you and ask us to correct any inaccuracies. Most of your information can be viewed and updated directly through your account dashboard.

Data Portability

You can export your financial data from our platform in standard formats. This helps you maintain control over your information if you decide to use other services.

Deletion Requests

You can request deletion of your personal information, subject to certain legal and operational requirements. When you delete your account, we remove your personal data while retaining anonymized usage statistics for service improvement purposes.

Data Security Measures

We implement comprehensive security measures to protect your financial information from unauthorized access, alteration, disclosure, or destruction. Your data security is fundamental to everything we do.

Encryption

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption standards

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Access Controls

Strict access controls ensure only authorized personnel can access your information on a need-to-know basis

Monitoring

Continuous monitoring systems detect and respond to potential security threats in real-time

Regular Audits

Independent security audits and penetration testing help us maintain the highest security standards

Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Here's how long we typically keep different types of information:

Active Account Data

Retained while your account is active and for 12 months after account closure for potential reactivation

Financial Records

Kept for 7 years as required by Australian taxation and business records legislation

Support Communications

Maintained for 3 years to help resolve any ongoing issues and improve our service quality

Marketing Preferences

Stored until you unsubscribe or update your communication preferences

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. These help us remember your preferences, keep you logged in, and understand how you use our services.

Essential Cookies

These cookies are necessary for our website to function properly. They enable basic features like page navigation, account access, and security features. You cannot opt out of these cookies without affecting the functionality of our services.

Analytics Cookies

We use analytics cookies to understand how users interact with our platform. This helps us improve our services and identify areas where users might encounter difficulties. You can opt out of these cookies through your browser settings.

International Data Transfers

While our primary servers are located in Australia, some of our service providers may process your data in other countries. When this occurs, we ensure appropriate safeguards are in place to protect your information according to Australian privacy standards.

We only work with providers in countries with adequate privacy protection or under contractual arrangements that provide equivalent protection to Australian privacy laws. You can contact us for specific information about where your data is processed.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our platform.

We encourage you to review this policy periodically to stay informed about how we're protecting your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

Questions About Your Privacy?

We're here to help with any privacy-related questions or concerns

contact@marquintova.com

+61 8 8232 4502

17 Armstrong St N, Ballarat Central VIC 3350, Australia

This Privacy Policy is effective as of January 15, 2025

Previous versions of this policy are available upon request. If you have questions about changes or need clarification about any aspect of our privacy practices, please don't hesitate to contact our privacy team.